Refund Policy

Refund & Return Policy

Effective Date: May 21, 2025
Last Updated: May 21, 2025

At Alfa Hockey, your satisfaction is our priority. If something isn’t right with your order, we’re here to help. Please read the following policy carefully to understand how returns and refunds work on our store.

1. General Return Terms

This policy applies only to purchases made directly through our website at https://alfasports.com.au/. Orders placed through third-party platforms or resellers are not eligible for returns or refunds under this policy.

To avoid delays or issues, please ensure all shipping and contact details you provide are complete and accurate. We are not responsible for undelivered packages or failed refunds due to incorrect information.

2. Return & Refund Eligibility

To be eligible for a return and store credit:

  • You must contact us within 30 days of delivery.

  • Items must be unused, unwashed, and in their original packaging.

  • The product should be in resalable condition and accompanied by the original invoice.

📦 Note: Customized or personalized items and clearance/final-sale items are not eligible for returns unless defective.

3. How to Request a Return

To initiate a return:

  1. Email us at care@domventas.com with your order number and reason for return.

  2. We may request images or videos to verify any issues with your item.

  3. If your request is approved, we’ll provide return instructions or a shipping label (if applicable).

⏱️ We aim to respond to all return requests within 48 business hours.

4. Refund Method

Approved refunds will be issued as store credit, which you can use for future purchases on our website.

💳 We only issue refunds to your original payment method if:

  • The item delivered was damaged, defective, or incorrect.

  • There was an unreasonable shipping delay caused by us (excluding force majeure events).

In such cases, please allow up to 7 business days for your bank to process the transaction.

5. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we cover the return shipping cost.

  • In all other cases, the customer is responsible for return shipping charges.

6. Processing Time

Once we receive your returned item, please allow 3–4 business days for inspection and processing. You’ll receive your store credit shortly after approval.

7. Grievance Redressal

If you have any issues regarding your return or refund, we’re here to resolve them quickly.

Customer Care Executive
📧 Email: care@domventas.com 

  • You’ll receive a tracking ID to monitor the status of your grievance.

  • All issues will be resolved within 48 business hours of being reported.

8. By Placing an Order

By purchasing from Alfa Hockey, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

We appreciate your cooperation and look forward to ensuring a smooth experience with every order. Thank you for choosing Alfa Hockey for your hockey gear.