Terms & Conditions

Welcome to Alfa Hockey!
These Terms and Conditions apply to your use of our Shopify store (https://alfasports.com.au/) and any transactions made through it. By accessing or purchasing from our store, you agree to be bound by the terms outlined below. If you do not agree, please refrain from using our services.

1. Who We Are

Alfa Hockey is an online store providing field hockey equipment, apparel, and accessories. Our mission is to offer quality gear for players at all levels. This website is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

2. Use of Our Website

You may use our website only for lawful purposes. By shopping with us, you agree that:

You are at least the age of majority in your jurisdiction
You will not use our products for any unauthorized or illegal activity
You will not try to disrupt or compromise the functionality of the store

We reserve the right to refuse service to anyone for any reason at any time.

3. Orders and Payment

When you place an order, you agree that:

All information you provide is accurate and complete
You are authorized to use the payment method provided
Prices are subject to change without notice, but confirmed orders won’t be affected

We may cancel or limit orders if we suspect fraud, misuse, or breach of these terms.

4. Shipping & Delivery

We aim to process and ship all orders promptly. Delivery times may vary depending on your location and chosen shipping method. We are not responsible for delays caused by third-party carriers or customs.

For more details, please refer to our Shipping Policy.

5. Returns & Refunds

Not satisfied with your order? We offer returns under certain conditions. Items must be unused, in original packaging, and returned within the time frame specified in our Refund Policy.

Customized or clearance items may not be eligible for return.

6. Intellectual Property

All content on our store—including images, graphics, product descriptions, branding, and logos—is the property of Alfa Hockey and protected under intellectual property laws. You may not copy, reuse, or distribute any content without our written consent.

7. User Reviews & Comments

You may post reviews or feedback, provided they do not contain:

Offensive or harmful language
False claims or misleading statements
Promotional or spam content

By submitting content, you grant us the right to display, use, and share it on our website and marketing platforms.

8. Third-Party Services & Links

Some features or tools on our site may link to third-party websites. These links are provided for your convenience only. We are not responsible for the content, accuracy, or policies of third-party sites and services.

9. Limitation of Liability

To the fullest extent allowed by law, Alfa Hockey is not liable for any damages arising from:

Use or misuse of our products
Errors on our website
Delays in delivery or service interruptions
Unauthorized access to personal data

Use of our store is at your own risk, and all products are provided “as-is” without warranties unless explicitly stated.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of the site after changes implies acceptance of the updated terms.

11. Contact Us

Questions about these terms?
Feel free to reach out via our Contact Us page